Mar 10, 20205 min read

The Zhejiang University College of Medicine & Zhejiang University College of Medicine Online Appoint

Updated: Mar 12, 2020

The First Affiliated Hospital of the Zhejiang University College of Medicine (FAHZJU) Online Appointment Guide

STEP 1: Get registered.

1. Log in to WeChat and search for “浙大一院”

2. Enter the Public Account. On the public account homepage, tap into “个人中心”. A menu will appear. From the menu, select “就诊人管理”.

3. A prompt will appear asking for permission to access your publicly accessible information. Tap “允许”(highlighted green) to allow access and proceed. (note that it is necessary to allow access if you wish to continue)

4. Tap “添加就诊人(Add person seeking medical care)”. Enter the basic information form.

5. Fill in the patient information form. The form contains the following fields in this order:

· “关系(Who is seeking care)” (select from options: “self; parent; child; spouse; friend”);

· “姓名(Name)”;

· “证件类型(Passport Information)” (性别sex,出生日期birth date, 证件号码document number) (see details at the end of this article to learn the words “male/female” in Chinese);

· “手机号(Mobile number)”;

· “验证码(Verification code) ” (After entering your mobile number tap “获取验证码” [orange text on the right of the field]. You will receive a code via SMS. Enter the code into this field.);

· “设为默认就诊人(Set as primary patient)” (slide the button active if you would like the app to automatically assume this person is the patient next time you use it).

After completing all fields, tap “提交”.

STEP 2: Book an appointment.

6. After submitting patient information form you can return to the homepage to make visit appointments. To do this, tap “门诊服务”. A menu will appear. From the menu select “门诊挂号”.

7. Inside is the “预约挂号须知(Appointment Visit Notices)” page. Tap the checkbox, then tap the orange/yellow “预约挂号” button to proceed. (The most important among these notices is that any individual is limited to one appointment visit per medical department per half-day. Additionally, any individual is limited to a maximum of three appointment visits hospital-wide per day.)

8. The hospital complex selection page will appear. The options, in order, are: 庆春院区(the Qingchun complex),之江院区(the Zhijiang complex), and 余杭院区(the Yuhang complex). (Note that the Yuhang complex is not yet available). Select your preferred complex to proceed.

9. Inside is the medical division selection page. The page is divided into a search bar and two list tables. The left-side table is department type. It contains four options.

· “专家” Expert – distinguished doctors specializing in a specific area of medicine

· “普通” General – doctors trained in general medicine (general practitioners)

· “专科” Specialist – doctors specializing in a specific area of medicine

· “收藏” My favorites – doctors you have favorited

Select one of these to see the departments classified under this department type appear on the right. Please select “General”. From the table that appears, select the type of doctor suited to your medical issue. (a translated list of all the departments contained in this table will be provided at the end of this document)

10. After selecting your department you may select your desired appointment time. From right to left, each option displays the date (mm/dd), the day of the week (see details at the end of this article to learn the weekdays in Chinese) and the cost of the appointment. Tap the orange/yellow button to choose an appointment time for your preferred date.

11. After selecting your appointment time you will come to the confirm appointment page. Tap the blue “确认预约” button to confirm your appointment and complete the booking process.

Check your appointment details later by opening the “个人中心” menu and selecting “挂号记录”.

The Second Affiliated Hospital of the Zhejiang University College of Medicine (SAHZJU)

STEP 1: Get registered.

1. Log in to WeChat and search for “浙大二院”.

2. Tap into the SAHZJU Public Account. Tap “更多”. A menu will appear. Select the option “在线建档”.

3. Locate “用户注册” underneath the orange button on the left side. Tap inside, enter your mobile number, then tap the button to proceed to the Verifaction page. Tap the “获取验证码” on the right of the field to receive the verification code by SMS. Enter the code in the field then tap the button to proceed.

4. Inside, tap the blue text “就诊人选择” to enter the patient information page. Tap the orange button on the page that appears.

5. Fill in all required fields on this page, then tap the orange “提交” button at the page bottom. For details on how to this page, see the (FAHZJU) Online Appointment Guide above.

STEP 2: Book an appointment.

6. After completing the patient information form you may book appointments. On the homepage, tap “便民服务”. A menu will appear. Select “预约挂号”.

7. Inside is the “Appointment Visit Notices” page. (The most necessary information on this page is that any individual may only make one appointment per department per day.) Tap on the blue “预约挂号” button to proceed.

8. The hospital complex selection page will appear. The options, in order, are: the Jiefang Road complex, the Binjiang complex, and the International Medicine complex. Select your desired complex.

9. The department selection page will open. This page is divided into a search bar and two list tables. General department categories are on the left. Select from among these first. Specific departments are listed on the right. Reference the translation table at the end of this guide to find the department you need.

10.After selecting a department the doctors page for that department will appear. This page has three sort functions, which appear at the top of the page. In order, from left to right, these are:

· Type - Tap to reveal a menu which includes three options(top to bottom): all, expert, and general. Note that if you select “general”, you will be choosing not to see any specific doctor, but rather any available general practitioner.

· Out-call dates – Tap to reveal a date list. Select a date to see doctors available to make house calls on that date.

· Job title – tap to reveal the following options(top to bottom): all, director, vice director.

Use these sort functions to specify the list of doctors who appear. Select your doctor to proceed.

11.After selecting your doctor you must select an appointment time. From right to left, each option displays the date (mm/dd), the day of the week, morning/afternoon (see details at the end of this article to learn the weekdays in Chinese) and the cost of the appointment in that timeslot. Tap the orange button to the right of the desired date to select a specific appointment time. Select a time to proceed to the booking summary page.

12.Tap the orange “立即提交” button to finalize your booking.